Chatmeter, an organization that specialize in multi-location intelligence, has unveiled a brand new characteristic known as Chance Tracking. This software makes use of synthetic intelligence to investigate on-line opinions and social media posts, aiming to spot possible threats to a logo’s recognition, consistent with a press free up.
The software can flag relating to feedback associated with more than a few spaces like discrimination, buyer protection and unfair enterprise practices. Chatmeter highlights the possibility of proactive possibility control via real-time insights.
“Within the realm of on-line recognition control, the stakes have by no means been upper for companies navigating the virtual panorama,” John Mazur, CEO of Chatmeter, mentioned within the press free up. “Unfavourable, business-threatening remark spreads on-line with the clicking of a button and subsequently multi-location manufacturers should put themselves ready the place they may be able to deal with — and take motion in opposition to — those dangers in genuine time. Spotting this, our staff has pioneered Chance Tracking, a groundbreaking product that leverages proprietary Chatmeter AI to sift throughout the noise of on-line opinions and social media to pinpoint possible dangers with extraordinary accuracy.”
Chance Tracking comes with a user-friendly dashboard permitting companies to categorize possible dangers in keeping with their particular wishes. This permits them to prioritize and deal with vital problems promptly.
Chatmeter’s Chance Tracking is going past fundamental sentiment research. The gadget reportedly leverages complex AI fashions to supply actionable knowledge, empowering companies to regulate their on-line presence extra successfully.
Chance Tracking joins Chatmeter’s present Pulse AI platform, which provides real-time buyer and site insights introduced in Jan. 2024.
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