Once in a while, I simply shake my head in amazement on the “customer support” I obtain. Fortunately, I hardly obtain deficient carrier in a pizzeria. Actually, I visited each ends of the client carrier spectrum this week — and the pizza store was once at the successful finish.
Let’s get started with the dangerous, we could? Like many of us, my house telephone, Web and cable tv connections are all sourced to 1 corporate. The package deal saves me cash each and every month, and I haven’t had a lot hassle with my carrier. Till not too long ago.
My house telephone stopped operating on a Thursday evening. On Friday, I known as my carrier supplier. It was once past due within the day, so that they couldn’t get out to mend it that day. However they might ship any person on Saturday. Sadly, I needed to be out of the city on Saturday. I asked a Sunday appointment. I used to be advised the corporate doesn’t make calls on Sunday, which I understood. So I took a Monday appointment. You understand the enjoyment: they’ll be there between 2:30 p.m. and 5:30 p.m. Great.
One drawback: they by no means got here. So I known as to resolve it. I used to be advised my appointment was once in fact for Tuesday, no longer Monday. The quite mechanical woman at the telephone defined to me that I by no means had an appointment scheduled for Monday. I had one scheduled for Sunday that I have been rescheduled to Tuesday.
“What?” I requested. “I believed you didn’t do Sunday appointments.”
Because it seems, they do in reality time table Sunday appointments when the issue is the telephone, I used to be advised. Now I used to be actually disillusioned. My telephone will have been mounted on Sunday and I wouldn’t have needed to waste my time looking ahead to the corporate to turn up on Monday most effective to determine they made a scheduling error and weren’t coming till Tuesday.
It will get worse. An organization consultant displays up on Tuesday and fixes my telephone in two mins. After he’s long past I notice that although my telephone was once up and operating, my Web was once now down for the depend. So I name customer support as soon as once more and am placed on grasp a number of instances. In any case, the issue will get mounted. No person had a excellent resolution for this query: “Shouldn’t the technician have checked that my Web and cable have been nonetheless operating after he tinkered with the telephone?”
A couple of nights later, I name my favourite pizzeria to put a pick-up order. The pleasant, perky voice at the line informs me that “We’ve got curbside carrier, sir. Do you want me to carry your meals out for your automobile?”
It was once chilly and raining. A no brainer for me. I pull into the designated spot 25 mins later. I slightly had time to get the car into park sooner than the aforementioned worker was once status subsequent to my window, a large smile on her face and two luggage of meals in her palms. I glance as much as see how she noticed me so temporarily and see the digicam pointed against the 3 curbside pickup parking spots. She were given it proper the primary time and did so with a grin. I want my cable corporate may be informed a lesson from my native pizzeria.
Best possible,
Jeremy White, editor-in-chief
jwhite@www.pizzatoday.com
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